Incident Intelligence
Correlation tooling that groups alerts, deploys, and dependency signals into a single incident narrative for responders.
- Reduced duplicate pages by 74% through alert grouping
- Surfaced the correlated deploy for 80% of incidents automatically
- Cut median time-to-first-hypothesis from 12 minutes to 3 minutes
Responders rarely lack data during an incident. They lack a narrative that connects the alert to the change that caused it.
Problem
A single failure produced dozens of pages across teams, with no shared view of what changed and when.
Approach
- Grouped alerts by dependency topology rather than by label equality
- Joined the alert window against deploy and feature-flag events
- Published one incident timeline that every responder could read
- Kept the raw signals one click away for anyone who distrusted the summary
Result
Coordination overhead dropped noticeably, and postmortems started from a reconstructed timeline instead of a manual reconstruction from chat history.